Imponerende god service / Impressive service

En garnvinde er fantastisk dejlig at have. Endnu bedre i kombination med et krydsnøgleapparat! Det er sjovt og nemt og hurtigt at vinde garn op.
For nogen tid siden havde jeg min garnvinde med ude at cykle. Uden at tænke på, at en træskrue kan løsne sig, når den ligger og bumper rundt i en cykelkurv. Det lærte jeg så! For den lille træskrue til at holde vinden udspændt var pist væk, så den stod på klemmer i stedet. De holder ikke specielt godt.

A yarn swift is really a great thing to have. It is even better combined with a ball winder! It is so fun and easy and quick winding yarn that way.
Some weeks back I took my yarn swift for a bike ride. Without thinking how a wooden screw can get loose when bumping around on a bike. Lesson learned! The screw for holding up the swift was totally gone, and I had to use clothespins instead. They are not very strong.

Efter lidt længere tid syntes jeg alligevel, det var irriterende...... Så på internettet fandt jeg det svenske firma, der laver garnvinder, og skrev til dem. Det kunne vel ikke gå helt galt!
De var søde og svarede allerede dagen efter. At selvfølgelig kunne man købe bare en skrue, men om det ikke var nemmere at kontakte deres danske leverandør? Så jeg ringede, og få dage efter at jeg havde overført sølle 40 kr, lå skruen i min postkasse.
DET er da god service! (Og garnvinden virker så dejligt igen.)

After a few more months I did start to get annoyed by this..... So on the internet I found the Swedish company making the swifts and mailed them. Couldn't go horribly wrong!
They were very nice and answered me back the next day. Of course I could by a screw, but wouldn't it be easier to contact the Danish firm selling their tools? So I called and within a few days after paying just 8 dollars, the screw was in my post box.
THAT'S great service! (And the swift is a good as ever.)